Last Updated: April 4, 2026
Privacy policy
Serene Life Beds New Zealand:
Privacy Policy
1. Introduction
Serene Life Beds New Zealand (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 2020.
By using our website, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
Information You Provide
Name
Email address
Phone number
Any information submitted via contact forms or enquiries
Automatically Collected Information
IP address
Browser type and device information
Cookies and tracking technologies
Retailer Interaction
If you contact us regarding a purchase, we may collect limited information related to your retailer transaction (e.g., proof of purchase details).
3. How We Use Your Information
We use your information to:
Respond to enquiries and customer support requests
Provide product information and recommendations
Improve our website, products, and user experience
Monitor website performance and analytics
Comply with legal obligations
We do not sell your personal information.
4. Sharing Your Information
We may share your information with:
Authorised retailers (only where necessary to assist with your enquiry or warranty claim)
Service providers (e.g., website hosting, analytics tools)
Legal or regulatory authorities where required by law
All third parties are required to handle your information in accordance with applicable privacy laws.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Enhance user experience
Analyse website traffic
Improve functionality
You can control or disable cookies through your browser settings. However, this may affect website performance.
6. Storage & Security
We take reasonable steps to protect your personal information from:
Loss
Unauthorised access
Misuse or disclosure
Information may be stored in secure systems, including cloud-based platforms, which may be located inside or outside New Zealand.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
Access personal information we hold about you
Request correction of your personal information
To make a request, please contact us using the details below.
8. Retention of Information
We retain personal information only for as long as necessary to:
Fulfil the purpose it was collected for
Meet legal and regulatory obligations
9. Third-Party Links
Our website may contain links to third-party websites (such as retailer sites).
We are not responsible for:
Their privacy practices
Their content or policies
We encourage you to review their privacy policies.
10. International Data Transfers
Some of our service providers may store or process data outside New Zealand.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with New Zealand privacy standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will take effect once published on this page. Continued use of our website indicates acceptance of the updated policy.
12. Contact Us
If you have any questions or wish to access or correct your information, please contact:
Serene Life Beds New Zealand
Email: ccare@serenelifebeds.co.nz
Website: www.serenelife.co.nz