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Warranty Info

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Serene Life Beds New Zealand: Warranty Information

Our Commitment to Quality

  • Every Serene Life product is crafted to deliver enduring comfort, structural integrity, and refined sleep performance. Our warranty reflects the confidence we place in our materials and craftsmanship.

    This warranty operates alongside your rights under the Consumer Guarantees Act 1993 and does not limit or replace those rights.

Warranty Coverage Overview

  • Warranty Period: 10 years

  • Covers manufacturing defects and faulty materials

What Is Covered:

  • Broken or loose internal support systems.

  • Springs or wires that are protruding or damaged.

  • Body impressions exceeding 35mm.

  • Structural faults in mattress construction.

  • Faulty bases or drawer mechanisms (where applicable).

Bases

Warranty Period: 5 Years

  • Covered: Structural defects in frame or support system.

  • Faults in drawers, castors, or base construction

Headboards

Warranty Period: 5 Years.

  • Covered: Manufacturing defects in frame.

  • Structural integrity issues

Note: Fabric and stitching concerns must be reported within 14 days of purchase.

Accessories

Return Period Only: 14 Days.

Accessories are not covered under extended warranty but may be returned within 14 days if:

  • The item is unused

  • In original condition and packaging

  • Accompanied by proof of purchase

What Is Not Covered

This warranty does not apply to:

Normal wear and tear.

  • Body impressions under 35mm.

  • Changes in comfort preference over time.

  • Damage caused by misuse, mishandling, or negligence.

  • Use with an unsuitable or unsupported base.

  • Stains, spills, or unsanitary conditions (will void warranty).

  • Cosmetic variations that do not affect performance.

  • Mattress handles (used for positioning only).

  • Products purchased from unauthorised retailers.

Important Warranty Conditions

To ensure your warranty remains valid:

  • A mattress protector must be used at all times

  • The product must be kept clean and stain-free

  • Proof of purchase must be retained

  • The bed must be used with a suitable, supportive base

  • Any visible manufacturing issue should be reported promptly

Serene Life Beds reserves the right to:

  • Inspect any product before approving a claim

  • Repair or replace the product or component at its discretion

  • Use equivalent materials if originals are unavailable

Your Rights Under New Zealand Law

Under the Consumer Guarantees Act 1993, you are entitled to remedies if a product:

  • Is not of acceptable quality

  • Is not fit for purpose

  • Does not match its description

Where a failure is substantial, you may be entitled to a replacement, refund, or compensation.

Warranty Claim Process

As Serene Life Beds are sold through authorised retailers:

  1. Contact your original retailer

  2. Provide:

    • Proof of purchase

    • Description of the issue

    • Photos (if requested)

  3. If required, an inspection will be arranged

If a manufacturing fault is confirmed:

  • The product will be repaired or replaced at our discretion

Freight & Transport

This is a return-to-base warranty

  • Transport costs are the responsibility of the purchaser

If a fault is confirmed within:

  • 12 months (mattresses & bases)

  • 3 months (headboards)

Freight costs may be covered or reimbursed.

Care & Maintenance

To protect your investment:

  • Rotate your mattress every 2–3 months.

  • Air regularly to maintain hygiene.

  • Always use a mattress protector.

  • Do not bend or fold the mattress.

  • Avoid standing or jumping on the bed.

  • Ensure the base is stable and properly assembled.

  • Do not lift using handles.

  • Avoid moisture and liquid exposure.

Failure to follow care guidelines may void the warranty.

Comfort Adjustment Period

A new mattress may require 3–4 weeks for your body to adjust.
This is normal and does not indicate a defect.

Comfort Preference Disclaimer

Comfort preference is subjective and not considered a manufacturing fault.

Retailers may offer their own comfort exchange policies. Please consult your retailer directly.

Final Note

This warranty is designed to provide clarity and assurance while upholding the high standards of Serene Life Beds. It exists in addition to your statutory rights and reflects our commitment to long-term customer satisfaction.